Return/Refund policy

1. Items received within 14 days.

2. Items returned must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.

3. We do not accept returned items that are sent back by you directly without checking with us first.

4. You are responsible for return shipping charges.

5. The after-sale warranty is 14 days upon receiving the parcel(according to the logistic information).

Quality problems(ripped, incomplete, shriveled, etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.

Please do not throw the lens and lens packages before your problem is solved. We have several different packages, while the color of lenses from different packages may be different.

Notice:
1. Please check the items whether they are damaged or with the wrong color before you open them.
2. Each order has only one after-sale privilege.
3. Replace, return or refund is not available if the color is not what you expect/wantwhen the product is correct or the parameters you have ordered are not suitable for your eyes.

To make a return, email us at [email protected] to request a return authorization.Please tell us the details of your order in the email: your name, order number, and reason. If your return request has been proceed we will send you our warehouse address for return.

Return address: Please contact customer service to confirm the return address

Contact Number: (+86)02081619372

Email: [email protected]

Website: www.freshladyeye.com

We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.No fee for refund.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]